We sincerely appreciate your feedback! We’re here to make your purchasing experience as seamless as possible. If something fails to meet your expectations, don’t worry; we have you covered.
Refund Eligibility
Refund requests are only accepted in the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged, faulty, or not as advertised.
- Incorrect Product Received: If we delivered you an incorrect item by mistake.
- Unopened and Unused Products: if, within seven days of delivery, the item is returned in its original, unused, and unopened state.
Non-Refundable Items
Due to health and hygiene concerns, we are unable to accept returns or issue refunds for sanitary items that have been opened or used.
Refund Process
- Initiate a Request: Contact us at customercare@blueoceanlabs.in within 7 days of receiving your order. Please include your order number and a brief description of the issue.
- Product Evaluation: Our team will review your request and may ask for photos or additional details.
- Approval: If approved, we will process your refund to the original payment method within 7-10 business days.
Important Notes
- Shipping costs are non-refundable unless the return is due to an error we made.
- Refunds are only applicable for purchases made directly from our website.
We are available to assist you! Do not hesitate to contact the support team with any questions or concerns regarding our refund policy.